Frequently Asked Questions
Shipping
Do you provide delivery throughout the country?
Yes, we serve throughout Pakistan.
How long does delivery take?
The time it takes to deliver orders is usual between 3-5 working days. Delivery can be a bit late to distant locations.
What are the shipping charges?
Shipping fees (where applicable) are computed at the checkout and distinctly stated prior to confirmation of the orders.
How can I track my order?
As soon as your order is shipped, you will be provided with a tracking number on how your delivery is going.
What if my order is delayed?
In exceptional situations of weather, transportation and national holidays, we will keep you updated and guide till delivery.
Payment
What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank Transfer
Is my payment information secure?
Yes. Any online payment is done through sound and secure payment platforms.
Do you charge extra for COD?
Any extra fees (where necessary) are displayed clearly at the check-out.
Orders
How do I place an order?
All you need to do is choose the product of your preference, add to cart, and check out by giving your delivery information.
Can I change or cancel my order after placing it?
It is only possible to modify or cancel orders before dispatch. Contact us as soon as possible.
What if I entered incorrect details?
Contact our support team immediately so we can correct the information before shipment.
Returns & Exchanges
Do you accept returns or exchanges?
Since perfumes are perishable, only if the product is incorrect, defective or is damaged during delivery, then it is subjected to exchange.
What should I do if I receive a damaged or wrong item?
Please contact us within one hour of delivery with clear photos or videos of the issue.
Will I get a refund?
Approved cases will be eligible for replacement.
What items are not eligible for return?
- Used or opened perfumes
- Damaged products as a result of mishandling
- Claims made after one hour of delivery
If you have any questions, feel free to contact us via WhatsApp or email. We’re always happy to assist
